Policies

At BOUQ Skin, we are dedicated to curating an unparalleled spa experience for our esteemed clientele. Our policies are meticulously crafted to uphold the highest standards of service excellence and ensure your complete satisfaction as we endeavor to be your preferred spa in Wilmington.

Returns or Refunds

Experience peace of mind with our 7-Day Refund or Return Policy on all skincare products. For a full refund, products must remain unopened and in their original condition. Opened items may receive a 50% refund. All sale items are final.

Booking

To maintain our commitment to personalized service, kindly provide us with a minimum of 24 hours' notice for any appointment cancellations or rescheduling requests. Failure to do so will result in a charge of $75 to your credit card.

Child Care

While we adore children, for their safety and the tranquility of our spa environment, we kindly request that infants and young children not attend appointments. We appreciate your understanding in ensuring a serene atmosphere for all guests.

Gift Cards

Indulge your loved ones with the gift of luxury by purchasing our exquisite physical or electronic gift cards, available in any denomination for services and products. Please note that all gift card purchases are non-refundable and cannot be redeemed for cash.

Infused Facial

For our holistic facial treatments, guests must be 21 years of age or older to receive the service. If under 21, individuals must be accompanied by a guardian during the treatment session. This policy ensures the safety and well-being of all our guests. Thank you for your understanding and cooperation.